![]() If the carriage is stuck on the left side of the product, move the carriage to the right side of the product. If the carriage is stuck on the right side of the product, move the carriage to the left side of the product. Reach into the cartridge access area, and then manually move the carriage. Unplug the power cord from the power source or electrical outlet.Ĭheck for and remove any loose paper or objects that might be restricting the carriage. With the product turned on, disconnect the power cord from the rear of the product. Press the Power button to turn on the product if it is not on already. Step 3: Check the carriage path for obstructions Refer to this video for clearing jams from the printer. Step 2: Clear any Jammed paper from the printer If the issue persists, proceed to the next step.Reinsert the ink cartridges, and then close the ink cartridge access door.Wait until the warm-up period finishes and your printer is idle and silent before you proceed.The printer lights might flash, and the carriage might move. The printer might go through a warm-up period. Turn on the printer, if it does not automatically turn on.Reconnect the power cord to the rear of the printer.Plug the power cord back into the wall outlet.Unplug the power cord from the wall outlet.With the printer turned on, disconnect the power cord from the rear of the printer.Remove all of your ink cartridges from the printer and close the door.Wait until the printer is idle and silent before you continue.Make sure this printer is plugged into a direct wall, not a surge protector.Do you have any error message on the printer?.Chinese you for reaching out to the HP Support community!.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.Put the cartridges back in when the printer boots back up and asks for them. If the product does not turn on by itself, press the power button to turn it on.Ĩ. Reconnect the power cord to the rear of the product.ħ. Plug the power cord back into the wall outlet.Ħ. Unplug the power cord from the wall outlet.ĥ. With the product turned on, disconnect the power cord from the rear of the product.ģ. Press the Power button to turn on the product.Ģ. Take all the cartridges out and then perform a hard reset on the printer.įollow these steps to perform a hard reset.ġ. My only quick recommendation would be this. However, things do change and I'm not sure that is the policy anymore. The replacement printer would be shipped first and then you would use that box to send the malfunctioning printer back. That is assuming that the printer is in warranty. I don't know if things have changed recently, but when I did phone support and we needed to send a replacement, we would send the replacement first (5-7 Business Days for free, extra for 2-day or next day). ![]() I would have recommended calling HP support to have this issue taken care of, as it is a lot faster. More than likely the print head has gone bad.
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